What to Say When You Don’t Know What to Say

When a family member, friend, neighbour, or coworker is in pain, he or she needs your support — even if you’re not sure what to do. Trusted Christian counselor Norm Wright offers this easy-to-follow handbook on how to respond to others during and after crises. As part of a national team that provides grief counseling following tragedies — including recent shootings and September 11 — Norm knows firsthand what works when giving comfort. Along with discovering how you can respond in difficult situations, this straightforward guide will help you:

understand the confusion and emotions the person will experience
decide what to say and what not to say
choose what you can do immediately and long-term
give encouragement during depression and grief
provide biblical wisdom for helping the person cope and live on

Sensitive, practical, and specific, this handy reference includes information you need to be supportive and point to God as the ultimate healer.